Volunteer Management

Nonprofit Organizational Credential Schedule 

Register for Volunteer Management SLC


Course Dates:
Classroom Training Part 1: Monday, May 18, 2020   9:00 am-3:00 pm
Classroom Training Part 2: Thuessday, May 19, 2020   9:00 am-3:00 pm
Consultations*: Wednesday, July 8, 2020 (rollover day Thursday, July 9)   
(lunch will be provided for both classroom training sessions but not the consultation day)

*Consultations provide participants an opportunity for more deeply integrating the concepts and practices covered in the program. We'll schedule each participating organization for a 45-minute consultation on July 8 (If we have more participating organizations than time-slots, we’ll add appointments on July 9.)

UNA Member Rate: $150 for the first person/$30 for each additional participant
Non-Member Rate: $300 for the first person/$60 for each additional participant

UNA Office
4900 S. Highland Dr., Suite B
Salt Lake City, UT 84117
(above Mountain America Credit Union)

Volunteer Management Course Description

UNA Volunteer Management Brings Updated Best Practices to Your Organization
Engaged, talented and committed volunteers are a critical resource for successful nonprofits. They bring willing hands and a passion for the mission that uplifts and impacts the nonprofit staff and the community at large.Developing and implementing a strategy for volunteer integration delivers organizations a return as high as 6X. UNA’s Volunteer Management Organizational Credential provides a path for participating organizations to create that strategy. Volunteer managers will develop the tools to approach program changes in a strategic way and increase overall organizational effectiveness. Volunteer coordinators dive deeply into traditional topics - like recruitment and retention - and gain mastery over new topics in this curriculum.

Volunteer Management Credential training will deliver the following to your organization:

  • Integrate volunteer management into your organization's overall planning and development
  • Secure senior leadership support and resources for strong volunteer management practices
  • Develop and implement effective volunteer-related training organization-wide
  • Recruit, track, and communicate with volunteers digitally

In order to receive the Volunteer Management Badge, the organization must submit the following evidence items to the Subject Matter Expert to be reviewed and approved:

E1: Targeted Outreach Plan: Complete a targeted outreach strategy for three organizational goals.

E2: Prospective Volunteer Follow-up Procedure: Provide a written procedure, flowchart, or outline of the process after a volunteer submits an application.

E3: Volunteer Experience Plan: Submit written operational plan for volunteer feedback, develop data gathering tools on the volunteer experience and/or submit new ones.

E4: Recognition Plan: Submit written operational plan for volunteer recognition and rewards including customization for demographic diversity.

E5: Job Description: Write a detailed job description specifically targeting a non-traditional volunteer.

E6: Tracking Tool & Reporting Plan: Provide written reporting strategy/timeline including to whom the report is given.

E7: Impact and Value Measurement Materials: Submit a list of interview questions, list of clients to interview.

E8: Action Plan for Support: Assess current weaknesses and solutions; submit a support list with specific roles for certain staff members at every level.

E9: Training Plan for Staff Integration: Identify two training action items and implementation strategy/timeline to integrate staff and volunteers for organizational cohesion.

E10: Corporate Pitch and SBV Recruitment Tool: Complete Skills-Based Volunteer Strategy worksheet; identify your organization needs, create an outline of a SBV project, and determine where to find the volunteers.


Jacob Johnson  

Jacob Johnson

Jacob Johnson is the Community Engagement Manager at UServeUtah, the Utah Commission on Service and Volunteerism. Working in Utah, the #1 state for service and giving in America, is a great opportunity and Jacob is thankful to work with so many incredible volunteers. He received an bachelor's degree in English from BYU and is currently working on a master's degree in Public Administration from the University of Utah. With his work at UServeUtah, Jacob promotes volunteerism across the state and helps nonprofits, municipalities, and other organizations build capacity in using volunteers effectively. When he's not in class, working, or volunteering, Jacob loves to spend time in the beautiful Wasatch mountains.



Scott Keyes

Scott is the Training Coordinator with UServeUtah, and comes with a background in non-profits and public service.  He studied sociology at Brigham Young University, and has recently returned there to work on his Masters in Public Administration.  Scott has worked with public libraries, the American Red Cross, and state government agencies in Arizona and Utah.  He enjoys drawing pictures for his two kids, reading, and working for great causes like UServeUtah.